Archives: Lessons

In this video class we explore how your view of yourself, in relationship to others, affects the outcomes you seek when dealing with difficult people. We look at how we create unhelpful lose-win, rather than win-win, attitudes and outcomes.

When we meet someone for the first time, within an instant (research suggests 7 seconds as the magic timeframe) we analyse someone from their appearance alone and then attribute underlying motives, social status, personality traits, even psychological states to that person. This video workshop helps you explore our various unconscious biases.

This video lesson looks at projection. Understanding and spotting projections is crucial if you're to better understand why you see certain people as 'difficult', and how it can give away your power to better deal with other people and conflict situations. This online video looks at how to spot your own projections, and how to deal with others projecting on to you.

Having the right attitude and beliefs about ourselves, and others, is at the heart of good relationship management. In this video lesson, we talk about why it's wrong to be right, personal responsibility and blame.

In this video, we talk about the importance of flexibility and attitude when dealing with difficult people and conflict. We discuss why you must become aware of, and overcome, your unconscious biases, habits and roles - why you must switch from autopilot to manual drive, if you're to develop the skills to deal with difficult people and situations.

This final video workshop reviews what mindset, skill set and action set you're going to embed going forward. The workshop also covers how to look after yourself, including coping strategies and how to build resilience.

This video class gives you tips, techniques and advice on how to deal with an Ostrich boss

In this video we look at tips, techniques and advice for dealing with the Snake boss

In this online video class, we look at tips and advice for dealing with a Gorilla boss