Archives: Lessons

2. Outcome Thinking

Procrastinating over decisions are one of our biggest time-wasters. In this video workshop, Marie shows you how to make decisions effortlessly by using outcome thinking at a macro and a micro level. You’ll also learn why multi-tasking doesn’t work as well as you might think, and what to do instead. And you'll learn how to increase your ability to focus - key to improving your time management skills.

2. Outcome Thinking

Length: 11 minutesTutor: Marie Willis

1. Working smarter, not harder

Good time management is not simply about squeezing out another hour or two. It’s not about the hours in the day, it’s about how you fill them, it’s about your habits and your ability to make decisions and prioritise. In this video workshop, we explore how you can refocus on what really matters.

13. When to argue & when to walk away

In this online class, we discuss when people should stand and argue, and when and why it's best to walk away.

12. Dealing with other people’s emotions

Cognitive psychologist Antonio Damasio's research suggests that 95% of our decisions are made based on feelings, not logic. This video class looks at how to allow others to express their emotions - what words and phrases to use, and which to avoid. It also gives advice and tips on managing people in conflict situations when things get heated.

11. A process for understanding others & finding common ground

In this video lesson we talk through a 9-step process, including setting outcomes, separating the person from the issue, how to 'bracket' out your assumptions, and more. It includes advice and tips on what phrases and language to use - and what to avoid - when dealing with difficult conversations, difficult people and conflict.

10. How to truly listen to improve understanding & trust

Trust is crucial if we're to deal with difficult people and resolve conflicts. And trust is only created when we feel heard and validated. So to build trust requires us to really understand where the other person is coming from – their agenda and the values behind their agenda. To do this we need to employ one of the most powerful and yet underrated of skills — the ability to truly listen. "But I'm a great listener", a lot of people say! These people invariably half-listen - rarely applying Level 5 listening. To show you the 5 levels of listening, this video lesson contains a listening skills demonstration — a dialogue between the tutor and a colleague.

9. Have an outcome

People find it hard to get what they want from a certain person because they don’t have a clear outcome in mind – they focus on the problem and not the solution. In this online video class we look at how we might inadvertently create negative outcomes, and how to design positive outcomes.

9. Have an outcome

Length: 5 minutesTutor: Peter Willis

8. The roles people play in conflict

In this video class, we look at two classic models used in psychotherapy. These models will help you understand how you might be unintentionally playing out certain roles, and in doing so encouraging others to treat you in ways that exacerbate conflict and relationship issues. When you become aware of the roles you're playing then you can choose to step out of them by taking different attitudes and behaviours.

6. Dealing with bullies and the Dark Triad

In this online training class, we look into how to deal with bullies. We also show you how to spot those of the Dark Triad - those individuals who stand outside of the normal bell curve of normal behaviour, and make your standard insecure, cowardly bully look kind: psychopaths, narcissists and Machiavels. We'll show you how to deal with each of these three characters in turn.