10. A process for understanding others & finding common ground

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In this video lesson we talk through a 9-step process, including setting outcomes, separating the person from the issue, how to 'bracket' out your assumptions, and more. It includes advice and tips on what phrases and language to use - and what to avoid - when dealing with difficult conversations, difficult people and conflict.

Back to: How to deal with Difficult People & Manage Conflict

Tutor

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Peter Willis