12. Dealing with other people’s emotions

Please purchase the course before starting the lesson.

Cognitive psychologist Antonio Damasio's research suggests that 95% of our decisions are made based on feelings, not logic. This video class looks at how to allow others to express their emotions - what words and phrases to use, and which to avoid. It also gives advice and tips on managing people in conflict situations when things get heated.

Back to: How to deal with Difficult People & Manage Conflict


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Peter Willis