Insights
How to make an effective apology – and why making one is good for your self development
Why making an apology is difficult I was recently delivering conflict management training at an investment bank. An element of the training was how to make an apology, and when the very word apology w...
Self esteem requires self compassion – without it narcissim or self critisicm takes over
Many of us say things to ourselves that we wouldn’t dream of saying to our best friend – or even a stranger. We judge ourselves by our own inner monologues, by the words told us by our inner cri...
Self esteem, confidence and playing personas. Bowie, Ziggy Stardust & Churchill
A lot of coaching in organisations is helping people deal with organisational change or change of role. For instance, when I coach managers moving into leadership roles they struggle with the increasi...
Why was a 19 year old lottery-winner so keen to spend his entire winnings as fast as possible?
Michael Carroll wasn’t the first lottery-winner to come to the attention of the press for blowing his winnings… In 1961 Viv Nicholson, a factory worker from Castleford, won £152,000 on the...
Crapbook – how to stop social media seriously damaging your self esteem & self confidence
Social media connects us, get us talking and sharing – right? In 2004 Facebook’s mission statement was to “give people the power to share and make the world more open and connected.” It seems th...
Going back to work after Xmas – tips on how to avoid stress and cope
Suddenly your alarm clock goes off and in the dark you fumble around for the off-switch. You haul yourself out of your nice warm bed… It’s back to work. It’s a shock to the system after a fortni...
How to ensure your New Year’s resolutions don’t fail this year
Most of us make New Year’s resolutions but fail to keep them. We describe some vague change we want but the resolution is soon forgotten, and come March or April no action is taken. A lack of clarity ...
How to switch off over Christmas
This year, with Christmas and Boxing Days falling midweek, some of our clients are taking the week off, taking a fortnight-long break. Yet two weeks disconnected, cut off from the office, is a luxury ...
How to really listen to improve working relationships with colleagues and clients
In this video, Marie discusses the principle of ‘unconditional positive regard’. But how does the notion of unconditional positive regard – of accepting someone warts and all –...